Our Cookies Policy

Cookies are small text files placed on your device when you visit a website or application. Your web browser (such as Google Chrome, Internet Explorer or Mozilla Firefox) then sends these cookies back to the website on each subsequent visit so that they can remember things like preferences.

Cookies are very useful and do lots of different jobs. For example, they enable you to move between our web pages efficiently, they remember your preferences when you visit us again and generally improve your experience when browsing with us. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Cookies last for different lengths of time depending on the job they do. There are session cookies and persistent cookies:

Session cookies only last for your online session and disappear from your device when you close your browser
Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
Your choices
We will only read or write cookies for the preference level you set when you first visit our website.

Please note that cookies set before you changed your settings will still be on your computer. You can remove them using your browser settings.

Our free online tool can help you manage the cookies we use on bt.com. To use it, your web browser needs to support JavaScript – if it doesn’t you can still find out about the cookies we use here, but you’ll need to manage them through your web browser settings.

We also use a cookie to remember your cookie preferences. This means:

If you delete all your cookies you will have to update your preferences with us again – we’ll ask you when you next visit our website
If you use a different device, computer profile or browser you will have to tell us your preferences again